Return & Refund Policy

1. What this covers

This policy applies to all three Hijraah one-time products, each bought for one application (one destination and pathway):

• Readiness Report: USD 19
• Case File Review: USD 49
• Form Pack: USD 99

There are no subscriptions, so there is nothing to cancel. A purchase never renews or charges you again. Free tools are free; nothing in this policy applies to them.

2. The 14-day refund window

• The window runs for 14 calendar days from the purchase date shown on your Whop receipt.
• The refund is the full amount you were charged, including any regionally discounted price, in the currency you were charged.
• The window applies even if your deliverable has already been delivered, including the human-reviewed Readiness Report. We believe you should judge the work after seeing it.
• Refunds within the window are honored regardless of reason. You do not need to justify the request.

3. How to request a refund

1. Email support@hijraah.com from the email address on your Hijraah account, in Arabic or English.
2. Include the product name and, if you have it, the Whop receipt or payment reference. If you don't have it, we can find the purchase from your account email.
3. We confirm the refund by email, normally within 2 business days.

Refunds are issued through Whop to your original payment method. After we issue the refund, banks typically take 5–10 business days to show it on your statement. Any currency-conversion difference on your statement is set by your card issuer's exchange rates, not by us.

4. What happens to access after a refund

A refund ends the paid entitlement it covered: the application it was attached to returns to the free plan, and paid features (e.g. unlimited document checks or the form pack) stop for that application. Your account, your case-file data, and everything in the free plan remain yours.

5. After 14 days

Outside the window, refunds are discretionary. If something is wrong with what you received (a report that doesn't address your case, a filled form with our error in it), contact us. Our first offer will usually be to fix the work; where we can't, we may refund partially or fully. We will not refund purchases outside the window solely because an application outcome was negative: immigration decisions belong to governments, and no Hijraah product promises an outcome.

6. Chargebacks

Please contact us before opening a card dispute. A refund from us is faster than a chargeback in nearly every case, and inside 14 days it is guaranteed. If a dispute is opened, we respond through Whop's dispute process with our records of the purchase and delivery.

7. Contact

Refunds and support (Arabic and English): support@hijraah.com

Legal inquiries: info@hijraah.com